Automated Mobile Payments and more
One of the difficulties in operating a dealership is routinely finding ways to reduce operating costs while maintaining a level of amenities for your customers that make them feel comfortable and welcome in your business. While the two priorities may seem to run counter to one another, there are services available that satisfy both needs. UpdatePromise offers an array of services that range from AI-Driven Status Updates to Video and Photo enabled MPI, but many are unaware of UpdatePromisePay. This service offers unique advantages to customer service while offering substantial savings to your business.
When servicing your vehicle customers can anticipate waiting over an hour. While waiting in the service lounge they can explore the many amenities such as snacks, premium coffee and occasionally sparkling water. As nice as some service lounge areas are it is a known fact customer do not like to wait. Once service is completed the repair order is in completed status, the customer is expected to wait to speak with an advisor, wait for their keys, and lastly wait in line to pay their repair order. What if the customer could avoid the cashier line altogether? What if every advisor was their own cashier? Or better yet, what if your service customer was sent an automated payment link to their cell with the option to pay their bill? This is exactly the ease and simplicity that UpdatePromisePay provides to service departments across the country. Dealerships using UpdatePromise along with UpdatePromisePay on average see up to 20% utilization of online payments, up to a 12% increase in customer pay labor and up to a 6-point increase in customer satisfaction index scores (CSI scores)
In addition to automated mobile payment notifications UpdatePromisePay offers point of sale devices that can be used in all areas of your dealership. Devices such as handheld mobile payment units and low-profile payment stations that can be used not only in the service drive but in the parts and finance departments. These various point of sale solutions allows customers to complete and review their transaction and receive their receipt via text message. Your parts department will be equipped to pull invoices to stations and process all payment methods, including cash. UpdatePromisePay is truly one point of entry for all your business needs.
What about partial payments? It is common that when a car buyer is ready to make their down payment, they may be splitting this payment with someone else. UpdatePromisePay will provide the option for two payments, and even provides individual receipts.
The power of UpdatePromisePay provides simplicity to your day to day operations by streamlining accounting with combined reconciliation reporting and removing manual payment posting. Embracing the modern era of mobile transactions will also improve your cashier’s and business office employees’ daily responsibilities.
One of the commonly overlooked costs of doing business is merchant services, specifically credit and debit card payment processing. A periodic examination of exactly what you're paying can yield significant savings. With UpdatePromisePay, the rates offered are extremely competitive. Our direct processing option cuts out the middle man for added cost savings, while our Gateway Solution lets merchants maintain critical relationships with their current processors. The savings per month for dealerships using UpdatePromisePay vary from $150 - $500. This service is available for collision centers as well.
Finding any edge we can over our competition is imperative. As the technological capabilities we have at our disposal advance, so does the level of convenience we can offer our customers. Having the luxury to pay for service from their mobile phone or having the ability to split a down payment for their new vehicle are features our customers will remember, leading to higher customer satisfaction index (CSI scores) and ultimately increased retention. Coupling this with the savings offered by an upgrade to your merchant services can give a boost to both repeat business and revenue.